AT&T in Hilton Head Island, SC Open now

Reviews about AT&T

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  November 29, 2019, by Armando Tellez Theiber
  Horrible customer service. Went to at&t to buy 2 iPhones and switch from Verizon. Was waiting 40min for someone to help. Seams like Jordan did not really wanted to help me and my wife to choose good deal for us and sell us iPhones, which we preorder online and just wanted to pick un in the store. He told us that we need to cancel order online and do new order in the store, which end up costing more money. However, provided very confusing information about the payments, all the time prices was changing. Also in front of us when we was waiting 40min, and when we was talking to him, he was joking with colleagues and buying phone for himself, instead of helpinh us and provide good customer service. After when he didn't finished explaining about deal and answering our questions, just give us his business card and said 'you guys can think about it and come back tomorrow, let me know if I can help' - even thou my husband don't have phone already for 3 days, because his phone broke, and we really needed to purchase one. Very unprofessional! I hope this at&t store can find good sales people who will be professional and know how to provide great customer service and help their customers!
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  April 07, 2019, by Joseph
  I'm a new customer and currently have 4 lines all iPhone 7 plus. My mom was not comfortable using the iPhone,so I went to the store at Shelter Cove Towne Centre, 34 Shelter Cove Ln #160, Hilton Head Island, SC 29928 to purchase her a basic flip phone. Upon entering the store I was greeted by a lady named Lori.I explained my situation and she asked if I were adding new line. I said I needed to activate it on an existing line.She responded by claiming she would not sell me a phone. When I asked why she claimed because of low stock. I responded in shock you can add a line but not sell me phone for an existing line. Her response was to go to Walmart or Kroger and purchase one there. This service is completely unacceptable in my eyes. I guess they have sales quotas and my service doesn't matter.